Evan Golden Warranty PolicyAt Evan, we guarantee you the opportunity to return or exchange the product if you do not achieve the desired results.
• The warranty applies only to purchases made through Evan's official website and is valid only for orders within Saudi Arabia.
• Returns or exchanges are not available for orders outside Saudi Arabia. However, in case of any defect or error in the product, the customer will be compensated.
• The customer must use the product sample before opening or using the main product. The main product must remain unopened and sealed in its original packaging.
• Bundles and promotional packages are not covered by the Golden Warranty and cannot be returned or exchanged.
• The original product box must be retained and included when returning the product to the designated shipping company.
• The customer has the right to request a return or exchange within 3 days from the date of receiving the order from the shipping company.
• Once the returned products are received by the shipping company, they will be inspected within a maximum of 2 business days, and the customer will be informed of the acceptance or rejection of the return request based on the product’s condition.
• A shipping fee of 49 will be deducted from the total invoice for returns or exchanges (outside Riyadh).
• A shipping fee of 39 will be deducted from the total invoice for returns or exchanges (within Riyadh).
You can easily submit your request by contacting Customer Service.
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